ApplicationSupport&ITOperations
L2 SUPPORT · EVIDENCE · AUTOMATION
Capabilities
Application support, operations and automation
L2 troubleshooting across applications, identity, endpoints and infrastructure, strengthened by structured evidence, clear escalation and practical automation.
Application & Production Support
I investigate application incidents by separating symptoms from assumptions, collecting evidence, validating impact and preparing clear L2 escalation or recovery steps.
Microsoft 365, Identity & Endpoints
Hands-on support across Microsoft 365, Entra ID, Active Directory, Windows and endpoint workflows, including access, authentication, policy and compliance-related troubleshooting.
IT Operations & Infrastructure
Operational troubleshooting across Windows, DNS, VMware, monitoring, backups and infrastructure dependencies, with an emphasis on production continuity and evidence-based handover.
Automation & Diagnostics
I use PowerShell and Python to turn repeated checks, evidence collection and reporting into practical workflows using APIs, JSON/CSV data and automated validation.
Portfolio
Selected projects
Showing how I think about troubleshooting, evidence and structured diagnostics.
TRACE IAM Evidence
Identity / Modern Workplace Investigation
A local-first, read-only IAM evidence workbench for structuring redacted access-support evidence, evaluating deterministic troubleshooting rules and producing reviewable reports.
DNS Audit Tool
Infrastructure Support Workflow
A PowerShell-based DNS auditing tool with a WPF GUI for fast detection of inconsistent records, patterns that need review, and CSV reporting for operational validation.
Endpoint Support Checklist
Windows Endpoint Evidence Workflow
A lightweight PowerShell WinForms utility for repeatable endpoint checks, local intervention notes and exportable evidence before escalation or handover.
How I work
What I do differently
Start with evidence
Define the symptom, collect the data and separate what we know from what we assume. Every good fix starts here.
Document what matters
Clear notes, runbooks and evidence-based next actions that any team member can follow — not everything, just what the next person needs.
Turn repeated checks into workflows
PowerShell and Python tools that collect evidence automatically, so your team spends time on decisions, not data gathering.
Escalate with context
When a case goes up, the next engineer gets the symptom timeline, what was ruled out and what still needs checking — not a vague ticket.
Experience
From the service desk to production support
2024 — Present
Founder | IT Operations & Automation
Webify Digital Solutions Ltd|Dublin, Ireland · Remote
- Built support workflows across applications, identity, endpoints and access
- Built PowerShell/Python tooling for troubleshooting, evidence collection and repeatable IT workflows
- Developed M365, Entra, Intune, Azure/AWS and AI-assisted operational scenarios with clear safety boundaries
2025 — 2026
IT Support Engineer | IT Operations
Quental|Vigo, Spain · Hybrid
- Investigated production-critical incidents across enterprise applications, Windows, identity and DNS
- Diagnosed dependencies between applications, endpoints, servers, network services and industrial systems
- Supported migrations, technical changes, patching and operational validation
- Prepared escalation evidence and coordinated resolution with infrastructure, OT, security and vendor teams
2022 — 2024
IT Service Desk Engineer
Auxilion|Dublin, Ireland · Hybrid
- Delivered L2 IT support for approximately 3,000 users across research centres, offices and colleges
- Resolved Microsoft 365, Windows, authentication, email, Teams, SharePoint and OneDrive incidents
- Managed escalated cases through analysis, resolution, follow-up and user communication
- Documented findings and escalation evidence within structured ITSM workflows
2020 — 2022
IT Support — Endpoint & Access Operations
Communisis|Liverpool, UK · On-site
- Investigated Windows, application, access and configuration incidents across corporate endpoints
- Supported patching, endpoint hardening and policy-aligned operational changes
- Collected technical evidence and coordinated escalation with infrastructure and security teams
2002 — 2020
IT Services Business Owner / Technical Lead
BEEP Informática|Málaga, Spain · On-site
- Led day-to-day technical operations and coordinated a small support team
- Delivered Windows, software, hardware, printer, network and connectivity support
- Managed customer priorities, suppliers, service expectations and technical follow-up
Certifications
Validated skills
A curated selection of certifications that reflect my focus on IT operations, security awareness and practical automation.
Proofpoint Certified AI Data Security Specialist 2026
Proofpoint Certified AI Email Security Specialist 2026
Proofpoint Certified AI Agent Security Specialist 2026
Microsoft Security Essentials Professional Certificate
AWS Cloud Solutions Architect Professional Certificate
AWS Cloud Technology Consultant Professional Certificate
IBM DevOps and Software Engineering
IBM Cybersecurity Analyst
Contact
Open to remote roles & B2B contracts
Let's talk about Application Support & IT Operations
I am open to Application Support, Production Support, Technical Support and IT Operations opportunities. Full-time and contract work are both welcome, with B2B delivery available through Webify Digital Solutions Ltd when appropriate.