ITOperations&ApplicationSupport
INFRASTRUCTURE · MICROSOFT 365 · AUTOMATION
Capabilities
Application support, operations and automation
20+ years in enterprise IT, infrastructure administration and production-critical support across Spain, Ireland and the UK. Structured diagnostics, Microsoft 365 and practical automation.
Application & Production Support
I investigate application incidents by separating symptoms from assumptions, collecting evidence, validating impact and preparing clear L2 escalation or recovery steps.
Microsoft 365, Identity & Endpoints
Hands-on support across Microsoft 365, Entra ID, Active Directory, Windows and endpoint workflows, including access, authentication, policy and compliance-related troubleshooting.
IT Operations & Infrastructure
Operational troubleshooting across Windows, DNS, VMware, monitoring, backups and infrastructure dependencies, with an emphasis on production continuity and evidence-based handover.
Automation & Diagnostics
I use PowerShell and Python to turn repeated checks, evidence collection and reporting into practical workflows using APIs, JSON/CSV data and automated validation.
Portfolio
Selected projects
Showing how I think about troubleshooting, evidence and structured diagnostics.
TRACE IAM Evidence
Identity / Modern Workplace Investigation
A local-first, read-only IAM workbench for synthetic or redacted access evidence, deterministic troubleshooting and reviewable reports; not a production tenant deployment.
DNS Audit Tool
Infrastructure Support Workflow
A public-safe PowerShell DNS auditing tool inspired by real production troubleshooting, identifying inconsistent records and producing structured review evidence.
Endpoint Support Checklist
Windows Endpoint Evidence Workflow
A lightweight PowerShell WinForms utility for repeatable endpoint checks, local intervention notes and exportable evidence before escalation or handover.
How I work
What I do differently
Start with evidence
Define the symptom, collect the data and separate what we know from what we assume. Every good fix starts here.
Document what matters
Clear notes, runbooks and evidence-based next actions that any team member can follow — not everything, just what the next person needs.
Turn repeated checks into workflows
PowerShell and Python tools that collect evidence automatically, so your team spends time on decisions, not data gathering.
Escalate with context
When a case goes up, the next engineer gets the symptom timeline, what was ruled out and what still needs checking — not a vague ticket.
Experience
Enterprise support, infrastructure and production IT
2024 — Present
Founder | IT Operations & Automation
Webify Digital Solutions Ltd|Dublin, Ireland · Remote
- Developed PowerShell and Python tooling for infrastructure diagnostics, application support and automation
- Built TRACE, INFIOS, OPSCORE and WATCH as reproducible, documented technical portfolio projects
- Explored Microsoft Graph, M365, Entra, Intune, Azure/AWS and AI-assisted workflows with public-safe example data
2025 — 2026
IT Operations Engineer | Manufacturing
Quental · FORVIA Asientos de Galicia|Vigo, Spain · Hybrid
- Administered 2 physical servers and approximately 20 VMware/vSphere VMs at a production-critical automotive plant
- Managed hybrid Commvault backup operations and investigated production application, DNS and OT/IT dependencies
- Planned and tested server and physical tape-library migrations; configured Entra ID and Intune enrolment
- Built a PowerShell DNS audit resolving an eight-year-old issue; investigated SQL/OPC/PLC clock-synchronisation problems with OT and suppliers
- Tested an international RFID pilot and revised approximately 15–20% of corporate deployment procedures
- Created and consolidated the plant IT asset inventory, including complete physical verification
2022 — 2024
IT Support Engineer | Tier 2
Auxilion · Teagasc account|Dublin, Ireland · Hybrid
- Delivered Tier 2 support for approximately 3,000 users at Teagasc, Ireland's national Agriculture and Food Development Authority
- Administered and troubleshot Microsoft 365, Exchange Online, Teams, Windows, identity and enterprise applications
- Participated in Skype for Business to Teams migration; managed escalated incidents end to end within ITSM/SLA processes
- Documented findings and escalation evidence within structured ITSM workflows
2020 — 2022
IT Support Technician | On-site Helpdesk (L1)
Communisis|Liverpool, UK · On-site
- Provided on-site L1 helpdesk at an industrial printing plant, resolving Windows, printer, application, access and connectivity incidents
- Supported on-site employees and production operations with workstation setup, patching and device troubleshooting
- Documented troubleshooting and escalated specialist infrastructure and security issues
2002 — 2020
Owner & Technical Lead
BEEP Informática|Málaga, Spain · On-site
- Founded and ran an IT services business for 18 years, managing a small technical team
- Provided multi-client Windows/server, networking, hardware, software and backup support
- Owned customer issues end-to-end, including migrations, vendor coordination and service follow-up
Certifications
Validated skills
A curated selection of professional certificates supporting IT operations, cloud skills and practical automation.
IBM AI Developer Professional Certificate
Proofpoint Certified AI Data Security Specialist 2026
Microsoft Security Essentials Professional Certificate
AWS Cloud Solutions Architect Professional Certificate
AWS Cloud Technology Consultant Professional Certificate
IBM DevOps and Software Engineering
IBM Cybersecurity Analyst
FORVIA Grow as an Engineering Champion
Contact
Open to remote roles & B2B contracts
Let's talk about IT Operations & Application Support
I am open to Application Support, Production Support, Technical Support and IT Operations opportunities. Full-time and contract work are both welcome, with B2B delivery available through Webify Digital Solutions Ltd when appropriate.